CANCELLATION POLICY
Cancellation fees are based on the total price of the reservation and are calculated from the start date of the stay period. In the event that the guest cancels a reservation after it has been confirmed, the cancellation rates are as follows:
Cancellation Policy
- Guests can cancel up to 91 days before check-in. In this case, 50% of the total reservation amount is non-refundable. If guests have paid 100% of the reservation, they will receive a 50% refund.
- If a guest cancels less than 91 days prior to check-in, the host will receive 100% of the reservation and the guest will not receive any refund.
- The same provisions, as to the calculation of penalties, will apply to requests of Rental dates change
Notes:
- Reservation: reserved nights + additional services of each property.
- The Sundes Service fee is non-refundable.
- The security deposit is excluded from the cancellation fee and is 100% refundable (unless damages or fines are to be deducted for breach of property rules).
- Guests agree at the time of payment, that the cancellation policy is as described above, that is, a refund will only be considered if it is within the terms stipulated by our cancellation policy.
- Reducing the period of stay for any reason may be considered a cancellation and charges may apply. We reserve the right to reduce the cancellation fee at our discretion.
Guest charge policy:
The guest must pay 50% to reserve the property and the remaining 50% must be paid 91 days before check-in.
If the reservation is made less than 91 days before check-in, the guest must pay 100% to reserve the property.
Host payment policy:
The host will receive the rental payment 6 to 24 hours after the guest's check-in.
Hosts Cancellation Policy
If the owner cancels the reservation, 100% of the payment will be refunded to the guest. The owner will have 48 hours to refund any payment made through Sundes. In addition, A penalty of 20% of the value of the reservation will be applied, along with a negative rating for the property.
CHANGE LANGUAGE
NAVEGACIÓN
CONTACTO
- Lunes a Viernes: 09:00 a 17:00
Horarios de atención:
Reservas en la costa: (+569) 9671 0325
Reservas en el sur: (+569) 9526 3628
Reservas en Europa: (+569) 9526 3628
Dudas sobre tu reserva: (+569) 5882 3878
Postula tu propiedad: (+569) 8154 8839
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